Services
Hotel Pre-Opening
Will the hotel be ready on opening day?
The pre-opening programme built around what matters for year one.
Why it matters
The decisions made before opening day shape the first three years of operations. Staffing, systems and standards set in pre-opening are hard to undo once guests arrive.
What the work covers
Staffing plans
The organisation, recruitment and training plan for opening.
Systems implementation
The systems the hotel will run on, set up and tested before opening.
OS&E procurement
Operating supplies and equipment, specified and delivered on time.
Brand compliance
Meeting the brand's opening requirements.
Operational readiness
Service standards, procedures and the team ready to deliver them.
Soft-opening coordination
Testing the operation before full opening.
How we work
Readiness review
We assess where the project stands against opening.
Plan
We set the critical path and responsibilities across owner, operator, brand and contractors.
Delivery
We build and manage the pre-opening programme through to opening.
First months
We stay involved through the first months of operation where needed.
Is this for you?
Who it is for
Hotel owners and developers, and hotel management companies opening a new property.
When to bring us in
As early as possible, ideally from the very first moment, so we can guide every element.
What you receive
- A pre-opening plan with critical path and responsibilities.
- The staffing, systems and OS&E plans.
- Support through opening and the first months.
In a mixed-use scheme
In a mixed-use scheme, the hotel often opens alongside residences and retail. We plan the hotel and the shared parts of the site so they are ready together. Residences on the same site? See Pre-Opening and Handover.
Questions we are often asked
The brand has a pre-opening team. Why do we need you?
The brand's team delivers the brand's obligations. We work for you, across everything else that has to be ready, and make sure the pieces fit.
Do you stay after opening?
Where needed, through the first months of operation.
Can you take on the pre-opening GM role?
Yes, through Interim Leadership.
How does an engagement work?
From remote supervision and on-site visits to full secondment. The timeline is flexible and set for each project.
Why us
We have opened and run hospitality operations. We know what has to be ready on day one.
Opening a hotel? Plan the pre-opening early.
Get in touch