Services
Mixed-Use Operations
Who runs what, and who pays, when hotel, residences and retail share a site?
Hotel, residences, retail and amenities on one site, run as one place.
Why it matters
In a mixed-use development, each part has its own owner, operator and budget. The guest, the resident and the visitor still expect one place. The lobby, the pool, the car park, the loading bay and the security team are shared, and so are their costs.
How those shared parts are run, and who pays for them, is set in agreements written long before opening. Getting it right decides whether the hotel, the residences and the retail support each other or argue about every invoice.
What the work covers
Shared services and facilities
Which services and spaces are shared, who delivers them, and the agreements that govern them.
Cost allocation
How shared costs are split between hotel, residences and retail, and how the split is reviewed over time.
The interface between operators
Who decides what when the hotel operator, the residential manager and the retail landlord share a building, and how disagreements are settled.
Standards across the site
How one level of service is kept across parts with different owners and budgets.
Is this for you?
Who it is for
Developers and owners of mixed-use schemes, hotel owners, and management companies running the hotel component. We do not represent hotel operators on individual transactions.
Questions we are often asked
When should the shared-site agreements be settled?
Before the agreements between hotel, residences and retail are signed. After that, the work moves to making the agreed split work in practice.
Who do you work for on a mixed-use site?
Developers and owners of the scheme, and management companies running the hotel component. We do not represent hotel operators on individual transactions.
Our residences are branded too. Where do we start?
With the operating model for the residences, which sets how they share services and costs with the hotel. See Operating Model Design.
Why us
We have run hospitality and residential operations inside mixed-use environments, and negotiated the agreements that tie them together.
Talk to us about how your site will run as one place.
Get in touch